Multiple Positions
Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.
Full-time
Roles requiring you to work a standard 40 hours per week, regardless of permanent or temporary employee status.
Customer Advocate, Social Media
I would expect a position that mentions owning the customer experience so often, that interfaces regularly with senior leadership, and that requires at least 4-5 years experience to have a more senior title.
Senior Manager, BPO Strategy & Operations
Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.
Vice President of Customer Experience
Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.
Senior VP of Support
This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role.
Product Support Specialist
Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me.
Support Team Lead
The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.
Vice President of Customer Service
Job application is through Workday. My condolences.
Customer Escalations Engineer - Switching
Given the very different work locations, the lack of a comp range isn’t a red flag to me.
Implementation Specialist
Neither the title nor the compensation is aligned with the duties of this role.
Manager, Customer Support
I will be forever outraged / amused by companies that say their comp is competitive, don’t provide said comp, and then have the audacity to say they’re looking for someone who wants to hold a role for the long-term.
Senior CX Strategy and Operations Manager
Job application is through Workday. My condolences.
Director, Technical Support
Points in favor: up-front about the challenges facing the team. Points against: C-Suite is all men. No mention of benefits or comp, asks for salary expectations in application.
Technical Support Engineer
This role requires at least 5 years experience, is highly technical, and is described as “designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical support role.” So why is the pay so low?
Product Support Specialist
Benefits section lists no actual benefits, but don’t worry! You’ll get potential! You’ll make a name for yourself! You’ll get exposure! YOU’LL HAVE SO MUCH FUN DOESN’T THIS SOUND FUN
Head of Platform and Community
This is an alarmingly low salary for what appears to be at least 3 roles in one. Other flags: poorly edited job description, random mentions of required skills unrelated to job title, generic offering of “Benefits and health insurance.”
