Senior Manager, Dedicated Product Support
Application is on Workday. My condolences.
Mexico
Director, Customer Operations
Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.
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- Jacksonville
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- Washington D.C.
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- Ottawa
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Support Specialist
Otherwise, it seems like an interesting role, but I'm disappointed there's no salary transparency and that they ask for desired salary in the application. I thought you were better than that, BetterCloud!
Head of Customer Success
Nope, that's...that's the salary. That's the real salary in reality.
Customer Success Manager
Seems great. Job description includes a lot of personality and both the JD and the Careers page are informative while showing a lot of positive culture signals.
Customer Support Analyst (LATAM)
This is not an Analyst role. Also, no mention of benefits anywhere in the JD or on the Careers page.
Product Support Specialist
Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me.