Mistral | competitive comp not given
Steph's Notes:
On the Careers page:
Build the future of frontier AI. Our mission is to make frontier AI open to all, and together solve the world's hardest problems.
Sigh. Mistral owes me a nickel.
We are scaling one of the most ambitious independent AI platforms globally. We build cutting-edge, open-source AI models, products, and solutions that push the boundaries of innovation, empowering organizations to tackle the world’s most complex challenges.
Listen, I get that this is mostly just me, but: I don't want to support an AI tool that's cutting-edge and pushing the boundaries of innovation. Have you guys ever had to explain to customers why your product deleted their entire codebase or leaked all their sensitive customer data or facilitated a murder-suicide? No? Would you like to continue *not* having to do that? If the answer to that question is yes, then maybe don't pick this product.
900+ employees - 30+ different nationalities - 50% female leaders
Not that I don't appreciate this transparency (or the thought behind it, especially from an AI company), but 50% of leadership of which teams? At what level? This doesn't actually tell us anything useful about the company or culture, which means it's a vanity metric, which means it's essentially useless.
AI is a technical and societal paradigm shift. We imagine brand new approaches in business, product and science and aim for the stars.
Y'all. I don't want audacity in my AI. I just don't.
Rigor - We take an analytical and data-driven approach to decision-making.
Again, you're an AI company, so I would hope so. (Sorry. It may be that I'm too cynical for AI companies anymore.)
Speed - We experiment, iterate and ship fast. When we make mistakes, we strive to detect them early.
You *strive* to detect mistakes early? In an AI product? Sounds like a whole lotta hope in your plan there.
Low ego - We’re all collectively responsible for the company's success. We get our hands dirty as needed, wherever needed in the organization.
But you're not collectively rewarded or held accountable, are you? Like, what are we doing here, Mistral?
I will say that the benefits look great, which I guess they better be when you've got that AI money.
We are intentional about how we build our team. We look for people with authenticity who are willing to roll up their sleeves, embrace discomfort, and turn ideas into outcomes that can scale.
You had me until "embrace discomfort." Why would employees need to embrace discomfort in the workplace? Gee, I wonder how they're going to explain the context behind this.
Directness and authenticity. - We look for people who care more about content than tone, and who are structured and to the point in their communication. We separate ideas from individuals and value the ability to share and receive honest feedback, even when it’s critical.
Mm. Mhmm. Could be fine, could be...not fine. It comes down to you and what you're cool with and whether you think you can trust the people behind this cultural choice.
They do a good job of describing their interview process for technical and non-technical roles, which I appreciate.
That was their Careers page, which makes me feel very...let's say alert regarding this company. On to the JD!
Our diverse workforce thrives in competitive environments
Woof.
We are creative, low-ego and team-spirited.
I'm not sure they know what team-spirited means.
This is a unique opportunity to be part of a growing team where you can take ownership and truly make an impact.
I swear to god I've read this exact sentence one billionty times.
Several of the "Who you are" requirement sentences are misformatted so they run into each other, and the only saving grace is that there's no 'attention to detail' requirement.
I should note that this isn't a U.S.-based company. However, as far as I can tell, none of Mistral's jobs have salary transparency, and given this and other roles are being advertised in states like California and New York, they are breaking U.S. law, which doesn't exactly inspire confidence.
I'm calling a BINGO on this one.
Original Job Description: Technical Support Expert
About Mistral
At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise as well as personal needs. Our offerings include Le Chat, La Plateforme, Mistral Code and Mistral Compute - a suite that brings frontier intelligence to end-users.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited. Join us to be part of a pioneering company shaping the future of AI.
Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers.
About the role
We are seeking an experienced Technical Support Expert to join our Support team. This is a unique opportunity to be part of a growing team where you can take ownership and truly make an impact.
In this role, you will drive customer satisfaction by efficiently resolving complex support issues, enhancing knowledge resources, and advocating for customer needs across our technical teams. Reporting directly to our Lead Customer Support, you will have the chance to shape the future of our support operations. Join us and be a pioneer in our US expansion, with ample opportunities for growth and professional development.
What you will do
- Handle Level 2 Support: Manage complex customer issues on Intercom, including latences, errors (API issues), Fine tuning/batch jobs/features
- Ticket Escalation: Escalate technical, financial, or solution-specific issues to the relevant teams (Engineering, Finance, Solution)
- Knowledge Base Management: Build and update FAQs and knowledge resources to empower customer self-service
- Customer Communication: Provide clear, friendly, and proactive responses; follow up as needed,
- Process Optimization: Work with bot and human support to streamline responses and reduce ticket volume
- Customer Focus: Maintain a customer-centric approach, ensuring a positive and efficient experience, especially for mid-tier paying users.
Who you are
- Bachelor’s degree or equivalent in Business, Communications, or related field
- Previous experience in technical customer support rolesProven track record of resolving complex customer issues
- Experience working with cross-functional teams (e.g., engineering, finance)Proficient in customer support platforms (e.g., Intercom, Zendesk)
- Experience with knowledge base management and FAQ creationFamiliarity with Tech products and common industry issues
- Strong written and verbal communication skills in English
- Excellent problem-solving abilities
- Customer-centric mindset with a focus on empathy and proactive service
What we offer
- 💰 Competitive salary and equity.
- 🚑 Healthcare: Medical/Dental/Vision covered for you and your family.
- 👴🏻 Pension : 401K (6% matching)
- 🏝️ PTO : 18 days
- 🚗 Transportation: Reimburse office parking charges, or $120/month for public transport
- 🏀 Sport: $120/month reimbursement for gym membership
- 🥕 Meal stipend: $400 monthly allowance for meals (solution might evolve as we grow bigger)
- 🌎 Visa sponsorship
- 🤝 Coaching: we offer BetterUp coaching on a voluntary basis
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