Support
Roles that involve reactively helping customers understand how to use a product and helping customers with technical issues. Support is usually provided via email, phone, chat, and/or social media.
Director of Product Support
As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.
Head of Product Support
This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.
Customer Service Team Leader
This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything.
Multiple Positions
Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.
Customer Advocate, Social Media
I would expect a position that mentions owning the customer experience so often, that interfaces regularly with senior leadership, and that requires at least 4-5 years experience to have a more senior title.
Senior VP of Support
This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role.
Product Support Specialist
Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me.
Support Team Lead
The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.
Vice President of Customer Service
Job application is through Workday. My condolences.
Customer Escalations Engineer - Switching
Given the very different work locations, the lack of a comp range isn’t a red flag to me.
Manager, Customer Support
I will be forever outraged / amused by companies that say their comp is competitive, don’t provide said comp, and then have the audacity to say they’re looking for someone who wants to hold a role for the long-term.
Product Support Specialist
Benefits section lists no actual benefits, but don’t worry! You’ll get potential! You’ll make a name for yourself! You’ll get exposure! YOU’LL HAVE SO MUCH FUN DOESN’T THIS SOUND FUN
