Senior Manager, CX Strategy & Operations
We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.
Open
Roles that are actively accepting applications from candidates.
Product Support Specialist, Money Management
The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling, though. Everything else seems good, and the pay is good for a technical/financial role.
Customer Support Specialist
Scream it with me: BEEEEEEEENEFITS AAAAAAAARE NOOOOOOOOOT PEEEEEEEEERKS
Customer Support Specialist
It's not the fall that kills you. It's the shitty pay at the bottom.
SVP, Global Customer Service and Operations
Lordy. Someone dial back the gas in this hot air balloon before we hit the exosphere.
Senior Manager, Enterprise & Strategic Support
The rest of the job description seems fine. And while the pay is good for this role, it isn't for frontline roles, which pisses me off, so into Tread Carefully it goes.
VP, Customer Support & Revenue Cycle Management
Pay is great, but I dunno, man. You'd be putting a lot of faith in the goodwill of people who can fire you if you don't somehow influence them to run the company properly. I'm calling BINGO on this one.
Senior Support Operations Analyst
The rest of the JD is fine, and the pay is great, but there are enough worrying cultural signals and other red flags that I feel compelled to put this in Tread Carefully.
Senior Support & Enablement Operations Analyst
The job description is thorough and well-considered, and the pay is excellent, as are the benefits (among which are 100% company-paid for employees and dependents!). This is a high-ranking Eh, It's Probably Fine.
Global Support Manager
Damn, I think this would be a high Eh, It's Probably Fine if it had salary transparency, but it doesn't. That's a big bummer, because I think there are a lot of positive cultural signals, and it would be a fun, meaty role for the right person. I reluctantly place this in Tread Carefully.
Trust & Safety Operations Analyst
Very straightforward Trust & Safety role; nothing jumps out at me as particularly concerning, and the pay is excellent. You'd be working for OpenAI.
Open Source Community Manager
Because it makes me feel hopeful about AI, I'm tentatively putting this in Green Means Go.
Customer Service Team Lead
A fun environment in which you have to remain calm and positive in all situations? Sure, that checks out.
Social Media and Community Lead
The new JD is much shorter (I've pasted it below, above the old one), but it has many of the same problems as the original. It should still be a more senior title, it still doesn't list any actual benefits, and there's still no salary transparency. In BINGO it remains!
