Not being clear about salary upfront wastes everyone's time and demonstrates a lack of respect for a candidate's experience. (This is true regardless of where in the world the role is based.) All that to say: show me the money, Airbnb.
I don't think they really know why they're hiring a Director of Support, which will likely make actually working in this role unpleasant, to say the least.
I don't even know what this is supposed to mean, but you should NEVER EVER take on risk on behalf of the company employing you unless you're, like, a firefighter or something. Which this is very much not.
It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.
This role has the same weird (and ableist) culture signals as the other roles from this company. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
This role has the same weird (and ableist) culture signals as the Manager role. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
I can tell you that I think they're asking too much from a Manager-level role, and I think the evolution in their Support approach is a bad signal for the function and the company's future. Tread Carefully.
If you've been taking a shot every time they exclaim you should be energized by something, you are already drunk and we haven't even gotten out of the introduction.
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that the company doesn't address how they protect the mental health of those working in Trust & Safety.
This role seems like an interesting blend of Trust & Safety, Community, and Customer Support. Alas, there's no salary transparency, though, so into Tread Carefully it goes.
The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.
I will say, "the ability to communicate effectively and persuasively is required" in a substance abuse disorder treatment environment made me pause (it sounds vaguely salesy, which is a little gross given the subject matter).
This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.