Manager of Elite Customer Experience
This is the job description equivalent of that "This is fine" cartoon.
Closed
Roles that are no longer accepting applications but that are kept for archival purposes.
Director, Healthcare Support & Operations
Maybe it's just me, but it feels like they're asking this Director position to do a lot. It almost reads as if they asked ChatGPT for a Director of Support & Ops job description and then didn't whittle it down at all to fit this specific role.
Director, Customer Experience
Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.
Vice President, Customer Care
You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.
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Technical Support Engineer
I don't know, y'all; my spidey sense is tingling with this one. It could be nothing, but just...tread very carefully.
Customer Success Manager
*MC voice* Ladies, gentlemen, and variations thereupon: here we have the latest and greatest in corporate employee management: Sparring sessions! For when verbally berating your employees just isn't enough. The beatings will continue until performance improves.
Customer Experience Representative
If the job descriptions mentioned tiny little things like compensation and benefits, I might not judge them so harshly, but it doesn't.
Customer Experience Agent
There's not a ton here, but what is here points to BINGO: no benefits, no salary transparency, and not-great culture signals.
Customer Success Engineer
Yes, I am putting this in Green Means Go despite no salary transparency, only because the hiring location is Europe / Middle East / Africa, which is so broad that it makes giving an actual salary range genuinely difficult, and everything else is just positive signals.
Customer Success Manager
I thought this was probably otherwise okay until we hit the "Personal Characteristics" section, which was just one red flag after another. Not to mention the "What's In It For You?" section contains no actual benefits, and we've got ourselves a BINGO.
Technical Customer Success Manager
Kong shows their heart in their values and in the job description. I can see the shape of what they're trying to do, so I'm willing to extend the benefit of the doubt and assume they'll grow over time. I guess we'll see what I hear and how they fare in future JDs!
Support Engineer
Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.
Support Engineer
Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.
Support Engineer
Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.
Support Engineer
Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!
Support Engineer
Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!
Support Engineer
Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!
Support Engineer
Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.
Manager of Technical Support
It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.
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Community Support Specialist
I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.
Voice of Customer Manager
Seems like a neat role, although I do wish the salary range was higher.
Senior Director, Customer Support
Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.
Customer Success Operations Manager
Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go!
Senior Manager, Risk and Compliance Operations
This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.
