Customer Experience Manager
I don't see any major flags and that's a good salary range for an early career role.
Remote
Roles that allow you to work full-time from your home or other location determined by you.
Director of Central Support
If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.
Director, Technical Support (L2)
"You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.
Trust & Safety Solutions Manager
Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.
Senior Consultant
Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.
Senior Manager, Member Services and Customer Retention
And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.
Head of Business Operations
Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.
Customer Success Specialist
I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.
Senior Customer Success Manager
I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.
Director of Customer Support
Duties are pretty standard for a role like this, as are the qualifications. What's frustrating is the lack of standard info, like salary, benefits, or even normal hints about the rest of the company, so I'm putting it in Tread Carefully.
Head of Technical Support Engineering
Job description is refreshingly free of "fast-paced, dynamic company" and "rockstar" language that's been so prevalent today. Salary's a little wide, but more than appropriate. This one might be a keeper!
Senior Manager of Customer Support
Given the listed duties and that this position reports to the VP of Operations and will collaborate closely with senior leadership, it really needs to be more senior than a Senior Manager (I'm thinking at least a Director of Support, if not Head of).
Senior Technical Support Engineer
The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.
Director – Product Support
Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.
Technical Customer Service Associate – (English)
I really, really hate when the salary is good for leadership roles but poor for frontline roles. The salary is especially egregious considering that it's billed as a technical role, with fluency in Spanish or Portuguese as a nice-to-have. I literally booed when I read that.
Director of Support & Intelligence
My new tagline is going to be - Bad Job Bingo: I read shitty Careers pages you don't have to.
Principal Customer Success Manager
Now I'm drinking because it feels like I'm having a wake for whomever they convince to take this job.
Senior Customer Success Manager
Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully.
Customer Success Manager
This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.
Director of Customer Success
I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?
Customer Service Representative
This one originally appeared in Tread Carefully but I got word from a reader that it might just be a scam. Approach with extreme caution.
Customer Support Lead
There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.
Support Associate
I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.